KnowledgeBaseCategories
This entity contains the categories that hold Knowledgebase articles in Autotask.
NOTE You can refer to the Online Help to find root and child access URLs of the entity you wish to query. Refer to Finding resource and child access URLs of REST API entities for more information.
Entity details
Entity Name: | KnowledgeBaseCategory |
Entity Path: |
/atservicesrest/v1.0/KnowledgeBaseCategories |
Can Create: |
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Can Update: |
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Can Query: |
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Can Delete: |
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Can Have UDFs: |
IMPORTANT Requests to this entity require special handling. Refer to the Entity URLs and relationships section of this article for details.
Conditions and requirements
General
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Your API user must have the Can access Knowledgebase security permission to use this entity.
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This entity allows up to 4 levels of parent categories or 3 sub-levels under "All Articles."
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Deleting a non-empty category will cause its articles to be associated with the parent entity.
Field definitions
Field Name | Datatype | Read-Only | Is Required | Reference Name | Picklist |
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description | string (1000) | ||||
id | long |
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name | string (50) |
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parentCategoryID | integer |
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KnowledgeBaseCategories |