2024.1 Release Notes

Schedule

For an explanation of the zones, refer to Where am I hosted?

Zone Date From (UTC) To (UTC) Duration
Limited Release and UK Limited Release 1. February, 2024 02:00 06:00 4 hrs
America East 1 & 2 8. February, 2024 02:00 07:00 5 hrs
America West 1 & 2 15. February, 2024 02:00 07:00 5 hrs

UK, UK 2 and EU 1 (English)

7. February, 2024 20:00 01:00 5 hrs

Australia and New Zealand

15. February, 2024 15:00 17:00 2 hrs
German and Spanish 14. February, 2024 20:00 22:00 2 hrs

IMPORTANT  All dates are subject to change. For up-to-date information on scheduled releases, refer to the Datto Status Page.

New Features

List of improvements and fixes in this release

Type Case ID Summary

Improvement

AT-4678

If Integrated Customer Billing is enabled, the mapping of module billing types to Autotask services on the Service Mapping page of the contract is now copied to the renewal contract.
Improvement AT-5922 We are now limiting the size of the task note and ticket note description to 1 Million characters.

Improvement

AT-7124

We updated the character limit of the Contract Milestone Title field to 100.

Fix

AT-8456 We fixed an issue with an STDE error that was thrown when adding regular time directly to the timesheet record if the Timesheet system settings did not require summary notes for regular time.

Fix

 

Removed the Preview Client Portal feature from the Admin > Extensions & Integrations > Client Portal & Taskfire > Manage Client Portal Organizations > Client Portal Organization Detail page. Please open the Contact page and preview the Client Portal from Tools > Preview Client Portal as this Contact.

Fix

AT-7636 Fixed an issue where the Date/Time stamp for ticket notes was not retained when merging tickets and changed to the date and time the ticket was merged.

Fix

AT-7638 Added the missing field Contact Invoice Recipient (single value) to the Company Export - In Import Template Format.

Fix

AT-7972 Fixed an issue where the Secondary Resource was cleared when selecting 'Make Primary Resource a Secondary Resource' and changing Queue.

Fix

AT-8440 Fixed an issue with incorrect variable names being used when you run Project Financials report on a project with no labor changes and a billable expense.

Fix

AT-8386 Fixed an error that happened when a user with CRM Company Object permission of My Territories and Service Desk Ticket View of Mine + Companies created a Recurring Service template and did not assign themselves as primary resource.

Fix

AT-7607 Fixed an issue with recurring contracts where the Final Billing Date was not updated to a new Contract End Date when the Billing Account Notification Contact was inactive.

Fix

AT-6942

Fixed an error where the Inventory Location's time zone was overridden by the user’s general time zone. when applying a date filter on Inventory > History > Transfers & Updates page.

Fix

AT-6934

Fixed some issue related to European datetime formats and workflow rule date-based conditions that were not defaulting their calculation methods to calendar days. Contract workflow rules were firing prior to the end date.

Fix

AT-6914

Fixed an issue where the system date was incorrectly applied to the Purchase Order: Latest Estimated Arrival Date when used in email notifications.

Fix

AT-6732

Fixed an issue where changes made on the Associations tab for a co-managing user are not saved. Changes made in any other tab were saved, but for the Associations tab, it always displayed the values set by the user while enabling co-managing access.

Fix

AT-6688

Fixed issue where during product import, you could set a serialized product that had an associated stocked item to Not Serialized, which created bad data.

Fix

AT-6681

Fixed an issue with two-digit year formats, where Autotask reverted any years 2030 or greater to 1930.

Fix

AT-8327

Fixed an issue where MS Exchange was syncing Contacts to Autotask with the display name of "EmailAddress1."

Fix

AT-2010

Fixed an issue where the contract on a project was updated, but the unposted time entries were not.

Fix

AT-3852

Fixed an issue where attempting to open a knowledgebase article resulted in an error.

Fix

AT-7405 Fixed an issue where an STDE error was received when clicking Finish on the Won Opportunity Wizard, even though the opportunity was still won, and items were created.

Fix

AT-5313

Fixed a bug where an Outsourcing setting prevented users from toggling the "Show on Invoice" setting in recurring contracts.

Updates for developers

Data Warehouse updates and API updates for this release are documented in the Autotask Developer Help. Refer to the following topics:

The Developer Help and the revision histories are available in English only.