2024.4 Release Notes

Schedule

For an explanation of the zones, refer to Where am I hosted?

Zone Date From (UTC) To (UTC) Duration
Limited Release and UK Limited Release 10. October, 2024 01:00 05:00 4 hrs
America East 1, 2 & 3 17. October, 2024 01:00 06:00 5 hrs
America West 1, 2, 3 & 4 7. November, 2024 01:00 06:00 5 hrs

UK, UK 2, UK 3 and EU 1 (English)

 6. November, 2024 19:00 00:00 5 hrs

Australia 1, 2 & New Zealand

 20. November, 2024 14:00 16:00 2 hrs
German and Spanish 6. November, 2024 20:00 22:00 2 hrs

IMPORTANT  All dates are subject to change. For up-to-date information on scheduled releases, refer to the Kaseya Status Page.

New Features

Cooper Copilot is a set of automations and utilities that help you work more efficiently and effectively.

Smart Ticket Summary

  • Succinct, AI-powered analysis of an Autotask ticket surfaces key details, actions taken and next steps. Generate concise summaries of your tickets, highlighting key details and statuses. This feature saves time by providing quick overviews at a glance, ensuring you’re always up-to-date on ticket progress.

Writing Assistant

  • Professional and friendly bedside manner support to complement your team’s technical aptitude. Enhance your communication with Cooper Copilot writing tools that suggest improvements, correct errors, and optimize the clarity and tone of your messages to ensure professional and effective interactions.

Smart Resolution

  • Cooper Copilot generates summaries of ticket resolutions, summarizing actions taken and solutions provided. This assists in maintaining clear records and facilitates easy reference for future issues.

IMPORTANT  Cooper Copilot will be available on a trial period until November 30, 2024 for all non-ultimate Autotask subscriptions. To continue its use beyond the trial period, an ultimate subscription is required.

The following table lists the additional fields that have been added to the API:

Ticket field name Ticket field label Tickets field name
CreatedByContactID Created By Contact createdByContactID
CreatorResourceID Created By Resource createdByResourceID
HoursToBeScheduled Hours To Be Scheduled hoursToBeScheduled
ImpersonatorCreatorResourceID Impersonator Creator Resource impersonatorCreatorResourceID
LastCustomerVisibleActivityDateTime Last Customer Visible Activity Time lastCustomerVisibleActivityDateTime
SecondaryResources Secondary Resources secondaryResources
TicketAdditionalContact Ticket Additional Contact ticketAdditionalContact
TicketCreateDate Ticket Create Date ticketCreateDate
TicketNumber Ticket Number ticketNumber

Users may include the following list fields in response by setting IsDisplayAlwaysField flag to true. These fields will return current value(s) of the ticket. Empty list values will be represented as null, single values would be represented as a single ID and multiple values would be represented as comma separated IDs. Autotask does track these fields' update action. In case of tracked/always display, the API will always return the current value of these fields.

  • SecondaryResources

  • TicketAdditionalContact

Users may include the following read-only fields in response by setting the IsDisplayAlwaysField flag to true. These fields will return current value of the ticket. These fields are NOT tracked.

  • TicketCreateDate

  • CreatedByContactID

  • CreatorResourceID

  • HoursToBeScheduled

  • ImpersonatorCreatorResourceID

  • LastCustomerVisibleActivityDateTime

List of improvements and fixes in this release

Type Summary

Fix

 Fixed an issue where deleting a queue returned an error.
Fix Fixed an issue where selecting Purchase Order Number as a widget filter returned an error.
Fix Fixed an issue where deleting a Department returned an error.
Fix Fixed an issue when a resource that can't see specific tabs within the incoming email processor, deactivated the General tab, it prevented the resource from seeing other tabs that they did have access to.

Fix

 Fixed an issue where deleting a renewed contract from the contract options menu returned an error.
Fix Fixed an issue that when tickets created via the Client Portal with a default checklist in the ticket category did not retain the child item names.

Fix

 Fixed an issue that prevented the purchase order number Kaseya Quote Manager being carried over as the ticket charge in Autotask when the ticket sync is enabled.

Fix

 Fixed an issue where editing a co-managed user returned an error.
Fix Fixed an issue where RMM data did not display any values when viewing the Client Portal Assets page.

Fix

 Fixed an issue that prevented a checklist with over 40 items from being added when a workflow rule fired.
Fix Fixed an issue with exporting purchase orders from the search page.
Fix Fixed an issue where charges having a quantity and/or unit price using decimal places, the billable amount appeared differently in approve and post.
Fix Fixed an issue where the question mark icon displayed an incorrect page when viewing My Calender.
Fix Fixed an issue with the projects completed over/under estimated hours (last 30 days) widget not functioning properly.

Fix

Fixed an issue in the API where the lastActivityDate did not update if the project was completed via the complete project wizard.

Fix

Fixed an issue in the API where an error was returned when attempting to update the work type on submitted timesheet entries.
Fix Fixed an issue in the API with the inventoryStockedItems endpoint not returning chargeId related fields.
Fix Fixed an issue where revenue/cost values were not populated when creating a new opportunity using a from template if the Use Revenue/Cost of Quoted Items section is hidden in the opportunity category.
Fix Fixed an issue where the won opportunity wizard banner appeared for an opportunity that was already closed.
Fix Fixed an issue where trying to open a ticket with faulty indentations and duplicated items in a checklist returned an error.
Fix Fixed an issue where using forward/modify did not track UDF updates in the ticket history.
Fix Fixed an issue where notifications of a ticket template being created did not send.

Fix

 Fixed an issue where manually augmenting a URL allowed for a new time entry on a completed ticket.

Fix

 Fixed an issue where opening an attachment under a project template returned an error.

Fix

 Fixed an issue where editing an expense returned an error.

Fix

 Fixed an issue in LiveMobile where a task time entry removed a contract if the resource did not have the correct security permissions.

Fix

Fixed an issue with LiveMobile Android failed to add charges with a quantity that contained a decimal.

Fix

 Fixed an issue when multiple products are added to a quote, the first product's photo is copied to all other products.

Fix

 Fixed an issue where saving the IT Glue integration returned an error if the IT Glue sub-domain was not filled out.

Fix

 Fixed an issue where the recurring ticket template visibility was not respecting account territory access when object permissions were set to mine + accounts.

Fix

 Fixed an issue where copying a product that contained the string \F returned an error.

Updates for developers

Data Warehouse updates and API updates for this release are documented in the Autotask Developer Help. Refer to the following topics:

The Developer Help and the revision histories are available in English only.