Autotask release notes
Upcoming release
| Release Number | Major Projects |
|---|---|
| 2025.4 Release Notes |
Cooper Copilot settings page refresh Cooper Copilot Smart Ticket Triage Cooper Copilot language additions |
Previous Releases
| Release Number | Major Projects |
|---|---|
| 2025.3 Release Notes |
Accounting Hub for QuickBooks Online Autotask/ConnectBooster tax calculation improvements with QuickBooks Online Incoming email processing duplicate ticket enhancements using Message-ID IT Glue real-time checklist importing SPF and Domain validation |
| 2025.2 Release Notes |
Cooper Copilot output languages Cooper Copilot Insights License Management |
| 2025.1 Release Notes |
Autotask Landing Page, Navigation Menu, and Dashboard Automatic User Deprovisioning |
| 2024.4 Release Notes | |
| 2024.3 Release Notes | |
| 2024.2 Release Notes | |
|
Using Impact and Urgency to calculate ticket priority Tracking Kaseya module revenue using dashboard widgets Updated Integrated Customer Billing page Organization-specific advisory boards Deleting multiple checklist items from a ticket, task, or opportunity Link Autotask ticket checklists to IT Glue checklist templates Language selection in the New Client Portal Bulk editing CRM notes and to-dos In limited release: Autotask Electronic Payments with ConnectBooster |
|
|
What's New page and streamlined main help menu Client Portal custom URL link improvements Updates to product and service selectors New fields and UDFs added to services and service bundles, and admin page updates Expansion of availability of product fields throughout the user interface. |
|
|
Major terminology change Updates to Client Portal administration area Create tickets with workflow rules New ticket insight for the IT Glue integration: Flexible Assets Integrated Service Tickets with Autotask and other Kaseya modules Improved attachment management |
|
|
Domain Settings security update |
|
|
Updates to Ticket Boards |
|
|
Integrated Customer Billing |
|
| 2023.1 Release Notes | Workflow Rule Audit |
Where am I hosted?
| Zone Name (Data Center) | Login URL | Time Zones /Description |
|---|---|---|
| Limited (PHL) | ww1.autotask.net | Selected customers in North America |
| Limited (LON) | ww17.autotask.net | Selected English-language customers in the UK |
| America East (PHL) | ww3.autotask.net | Eastern time zone, GMT -1 through GMT - 5 |
| America East 2 (PHL) | ww14.autotask.net | Eastern time zone, GMT -1 through GMT - 5 |
| America East 3 (PHL) | ww22.autotask.net | Eastern time zone, GMT -1 through GMT - 5 |
| America West (PHL) | ww5.autotask.net | Central through Hawaii time zones, GMT - 6 through GMT -10 |
| America West 2 (PHL) | ww15.autotask.net | Central through Hawaii time zones, GMT - 6 through GMT -10 |
| America West 3 (PHL) | ww24.autotask.net | Central through Hawaii time zones, GMT - 6 through GMT -10 |
|
America West 4 (PHL) |
ww25.autotask.net |
Central through Hawaii time zones, GMT - 6 through GMT -10 |
| UK (LON) | ww4.autotask.net | English-language international customers (except AU and NZ), GMT through GMT +12 |
| UK 2 (LON) | ww16.autotask.net | English-language international customers (except AU and NZ), GMT through GMT +12 |
|
UK 3 (LON) |
ww28.autotask.net |
English-language international customers (except AU and NZ), GMT through GMT +12 |
| Australia, New Zealand (PHL) | ww6.autotask.net | Australian and New Zealand customers |
|
Australia 2 (PHL) |
ww26.autotask.net |
Australian and New Zealand customers |
| DE 1 (MUC) | ww18.autotask.com | German-language customers in Germany, Austria and Switzerland |
| EU 1 (MUC) | ww19.autotask.com | English-language customers who prefer to have their data located in Europe |
| Spain, Latin America (PHL) | ww12.autotask.net | Spanish-language customers in Spain and Latin America |
