2025.2 Release Notes
Schedule
For an explanation of the zones, refer to Where am I hosted?
| Zone | Date | From (UTC) | To (UTC) | Duration |
|---|---|---|---|---|
| Limited Release and UK Limited Release | 2. April, 2025 | 01:00 | 05:00 | 4 hrs |
| America East 1, 2 & 3 | 9. April, 2025 | 01:00 | 06:00 | 5 hrs |
| America West 1, 2, 3 & 4 | 16. April, 2025 | 01:00 | 06:00 | 5 hrs |
|
UK, UK 2, UK 3, EU 1 (English), and German |
16. April, 2025 | 19:00 | 00:00 | 5 hrs |
|
Australia 1, 2 & New Zealand |
17. April, 2025 | 14:00 | 16:00 | 2 hrs |
| Spanish | 16. April, 2025 | 01:00 | 03:00 | 2 hrs |
IMPORTANT All dates are subject to change. For up-to-date information on scheduled releases, refer to the Kaseya Status Page.
New Features
Cooper Copilot output languages
List of improvements and fixes in this release
| Type | Summary |
|---|---|
| Fix | An issue with checklists displaying the wrong time stamp has been resolved. |
| Fix | An issue where an error was returned when attempting to delete a project has been resolved. |
| Fix | When using a ticket's Quick Note feature and the Notify All Internal Ticket Contributors option is selected, it appeared as if recipients were being duplicated. This has been addressed and resolved to reflect accurately. |
| Fix | An issue where the Knowledgebase Copy ID - Title button incorrectly copied in an incorrect format has been resolved. |
| Fix | An issue that caused time entries within a timesheet not to be approved when the timesheet had been approved has been addressed and resolved. |
| Fix | An issue where an error was returned when attempting to open an attachment associated with a Project Template has been addressed and resolved. |
| Fix | An issue that caused the Ticket History page to not update the Last Activity Date when an attachment was added to a ticket has been addressed and resolved. |
| Fix | When querying InventoryStockedItems via the API, the values returned were unrelated and included different charge related fields. This has been addressed and resolved. |
| Fix | An issue that prevented the mass deletion of To-Dos created by another resource has been addressed and resolved. |
| Fix | An issue that caused certain tickets to display a blank popup when using Cooper Copilot to generate a summary has been addressed and resolved. |
| Fix | An issue where an error was returned when attempting to delete an Internal Location associated with a Project Template or a Project Proposal has been addressed and resolved. |
| Fix |
An issue that caused Multi-Select UDFs to display the UDF ID rather than the UDF value has been addressed and resolved. |
| Fix | An issue that caused Configuration Item columns to not display data when drilling into a Client Portal widget has been addressed and resolved. |
| Fix | An issue where an error was returned when attempting to edit an Autoform with nearly the exact same name as another Autoform has been addressed and resolved. |
| Fix | An issue within LiveMobile iOS that caused certain widgets not to load on the dashboard has been addressed and resolved. |
| Fix | An issue where an error was returned when attempting to copy of Co-Managed user associated with an inactive queue has been addressed and resolved. |
| Fix | An issue where an error was returned when attempting to export more than 2,100 purchase orders has been addressed and resolved. |
|
Fix |
An issue that caused a Workflow Rule not to fire when an Action was to set a Successor Task has been addressed and resolved. |
|
Fix |
An issue where the popup message did not appear when approving and posting a billable item has been addressed and resolved. |
|
Fix |
An issue that caused a timeout error when attempting to query the total number of time entries via the API has been addressed and resolved. |
|
Fix |
An issue where the ticket category's SLA was not being applied to tickets created via the Client Portal when the default service desk contract contained no SLA has been addressed and resolved. |
|
Fix |
An issue where once a resource activated the Client Portal request type, "Created by Service Provider" it could be deactivated has been addressed and resolved. |
|
Fix |
An issue where a Workflow Rule did not add a checklist if the checklist was from IT Glue has been addressed and resolved. |
|
Fix |
An issue where tickets created in Early Access Client Portal did not apply the ticket category's default SLA has been addressed and resolved. |
|
Fix |
An issue where a ticket's time via the stop watch changed when working with a ticket from the ticket worklist and the worklist was refreshed has been addressed and resolved. |
|
Fix |
An issue that prevented Co-Managed users from editing internal notes when security permissions allowed them to has been addressed and resolved. |
|
Fix |
An issue that caused attachments added to a Recurring Ticket not to be included when the recurring tickets were created has been addressed and resolved. |
|
Fix |
An issue where a Ticket Form Template did not update Change Info if the ticket was an existing Change Request ticket has been addressed and resolved. |
|
Fix |
An issue where an error was returned when attempting to delete a logo has been addressed and resolved. |
|
Fix |
An issue where an error was returned when attempting to cancel an Invoice from the Invoice History page when the Invoice contained TaxJar exceptions has been addressed and resolved. |
|
Fix |
An issue where a grid widget for service calls showed the incorrect service call status icon has been addressed and resolved. |
Updates for developers
Data Warehouse updates and API updates for this release are documented in the Autotask Developer Help. Refer to the following topics:
The Developer Help and the revision histories are available in English only.
