2025.3 Release Notes

Schedule

For an explanation of the zones, refer to Where am I hosted?

Zone Date From (UTC) To (UTC) Duration
Limited Release and UK Limited Release 22. May, 2025 00:00 04:00 4 hrs
America East 1, 2 & 3 25. June, 2025 00:00 05:00 5 hrs
America West 1, 2, 3 & 4 3. July, 2025 01:00 06:00 5 hrs

UK, UK 2, UK 3, EU 1 (English), and German

 4. June, 2025 19:00 00:00 5 hrs

Australia 1, 2 & New Zealand

 3. July, 2025 14:00 16:00 2 hrs
Spanish 4. June, 2025 19:00 21:00 2 hrs

IMPORTANT  All dates are subject to change. For up-to-date information on scheduled releases, refer to the Kaseya Status Page.

New Features

The Accounting Hub for QuickBooks Online is a new API connector from Kaseya, independent of AppConnect® and approved by Intuit®. It offers improved sync performance, a modern UI, enhanced support, and ongoing feature updates based on user feedback.

NOTE  The Accounting Hub integration will be deployed in phased rollouts.

Tax calculation is now handled by QuickBooks Online's Automated Sales Tax (AST) function, with the integration pushing tax data into Autotask to ensure invoice consistency between both systems.

An optional setting has been added to allow the incoming email processor to track an email's Message-ID which can help prevent duplicate tickets being created when email replies are received.

NOTE  Message-IDs are a widely used email standard, primarily supported by major providers like Microsoft and Google. While not mandatory, most email systems support it, though some exceptions may exist.

When the IT Glue integration is enabled, Autotask pulls real-time checklist items from the mapped IT Glue template into tickets. An API Key, generated in IT Glue, must be configured in Autotask before syncing checklists.

IMPORTANT  If you're currently integrating with IT Glue for checklists, you must create an API Key in IT Glue to continue using the integration.

The API Key should be entered on the IT Glue Integration page in Autotask. To enter the API Key in Autotask, go to Admin > Extensions & Integrations > Kaseya Integrations > IT Glue from the left navigation menu.

NOTE  Retrieve an API Key from IT Glue by navigating to Admin > Settings > API Keys > Custom API Keys.

As part of security improvements in Autotask, this release introduces domain ownership validation, including new SPF and Domain Verification requirements.

If you have previously setup and validated your domains, there are no additional steps required.

If you have yet to validate your domains, make sure your SPF records are updated to avoid any disruptions. Refer to Managing Domain Settings.

Without SPF and domain validation records proving ownership, Autotask cannot securely send emails on your behalf.

List of improvements and fixes in this release

Type Summary
Fix The issue preventing updates to the internal cost of a legacy co-managed user has been resolved.
Fix Resolved an issue that was blocking synchronization with Active Directory.
Fix Resolved an issue that triggered an error message during asset mapping.
Fix Resolved an issue where ticket status failed to update when approving or rejecting change requests via the API.
Fix Resolved an issue where on-hand stock quantities displayed negative values; they will now show zero instead.
Fix Resolved an issue where changes to non-protected fields on a configuration item were not saved if a protected field was also included.
Fix Fixed an issue that allowed API users to be assigned as account managers in Autoforms.
Fix Fixed an issue where billing rules failed to adjust the charge date to the month's end when the start date was at the end of a shorter month.
Fix Fixed an issue that caused an error when opening a URL attachment.
Fix Fixed an issue where time entries failed to inherit the task's work type after using 'Change Task,' caused by a service desk time entry permission setting.
Fix Fixed an issue where the Exception Report in Client Portal's Manage Users > Import History appeared blank.
Fix Fixed an issue where users were still prompted to change in/out status despite selecting 'Remember my selection & don't ask again.'
Fix Fixed an issue that caused an error when attempting to delete to-do items.
Fix Fixed an issue where a workflow rule failed to send notifications to the worklist owner.
Fix Fixed an issue where products with the same name but different Manufacturer Part Numbers were incorrectly combined into a single line item on purchase orders.
Fix Fixed an issue that caused an error when accessing the invoice type widget after removing the 'Emailed' and 'Voided' columns.

Updates for developers

Data Warehouse updates and API updates for this release are documented in the Autotask Developer Help. Refer to the following topics:

The Developer Help and the revision histories are available in English only.