2025.1 Release Notes

Schedule

For an explanation of the zones, refer to Where am I hosted?

Zone Date From (UTC) To (UTC) Duration
Limited Release and UK Limited Release 23. January, 2025 02:00 06:00 4 hrs
America East 1, 2 & 3 30. January, 2025 02:00 07:00 5 hrs
America West 1, 2, 3 & 4 6. February, 2025 02:00 07:00 5 hrs

UK, UK 2, UK 3, EU 1 (English), and German

 5. February, 2025 20:00 01:00 5 hrs

Australia 1, 2 & New Zealand

 6. February, 2025 15:00 17:00 2 hrs
Spanish 6. February, 2025 02:00 04:00 2 hrs

IMPORTANT  All dates are subject to change. For up-to-date information on scheduled releases, refer to the Kaseya Status Page.

New Features

The Landing Page and Dashboards have been updated with a refreshed look. Users will navigate to the different areas of Autotask by way of the Left Navigation Menu.

The Left Navigation Menu is broken down into the 10 sections of Autotask:

  • Home

  • CRM

  • Contracts

  • Projects

  • Service Desk

  • Timesheets

  • Inventory

  • Reports

  • Outsource

  • Admin

NOTE  Access to certain Autotask menus is determined by the resource's security level. Refer to Admin security settings.

Clicking on a menu item will expand the view with available options for the section.

To go back to the main menu, click the icon.

The Left Navigation Menu can be collapsed to provide more space on the Dashboard.

NOTE  When collapsed, you will navigate the Autotask menu by way of the menu icons. Hovering over an icon will highlight the menu name. To exit the collapsed menu, click the icon.

A new, Advanced layout available on the Dashboard allows widgets to be re-sized either vertically, horizontally, or both.

Deactivated and deleted KaseyaOne users will have their Autotask resource automatically marked as inactive.

NOTE  Inactivating an Autotask resource does not deactivate the KaseyaOne account.

List of improvements and fixes in this release

Type Summary

Improvement

When an Integrated Customer Billing module has been enabled but has not been mapped to an organization, users can click the link to be brought to the mappings page for the module.

Fix

 When winning an opportunity, the proposal project field no longer linked to the quote. This has been addressed and resolved.
Fix Pausing and un-pausing multiple ticket timers in the worklist caused timers to be out of sync. This has been addressed and resolved.
Fix HoursToBill values did not match between Autotask and the API when rounding was allowed. This has been addressed and resolved.
Fix Purchase order search showed an incorrect 'Total Amount' when items were added to an existing purchase order via the 'Add to Existing Purchase Order (Fill to Maximum)' option. This has been addressed and resolved.

Fix

 Widgets returned and error when using a multi-select list UDF. This has been addressed and resolved.
Fix When editing the end date of a recurring service contract, the final billing date did not update and future billing periods were not removed from approve & post. This has been addressed and resolved.

Fix

 When attempting to delete a configuration item, an error was returned. This has been addressed and resolved.

Fix

 The ability to add time against an already submitted timesheet if using start/stop time was erroneously allowed. This has been addressed and resolved.
Fix When attempting to update MS Exchange credentials for specific resources, an error was returned. This has been addressed and resolved.

Fix

 Appointments stopped appearing after being dragged and dropped even after refreshing the calendar. This has been addressed and resolved.
Fix Incorrect module names were appearing in the KaseyaOne App Switcher. The names have been corrected.
Fix An error was returned when changing a resource's hire date if the resource was created via KaseyaOne Automatic User Provisioning. This has been addressed and resolved.
Fix An error was returned when creating recurring ticket templates that contained service calls. This has been addressed and resolved.
Fix Tickets created via the Client Portal Early Access contained no line breaks between priority questions. This has been addressed and resolved.

Fix

 Errors were received while navigating through the ticketing module. These have been addressed and resolved.

Fix

 A 404 error was returned when drilling into a full size widget displayed 100 items and editing a ticket. This has been addressed and resolved.

Updates for developers

Data Warehouse updates and API updates for this release are documented in the Autotask Developer Help. Refer to the following topics:

The Developer Help and the revision histories are available in English only.