Android

Type | Summary |
---|---|
Feature |
We have added the ability to view and edit rich text content throughout the app. |
Feature |
Multi-select User-Defined Fields (UDFs) are now available for tickets. You can select multiple values that will appear separated by the pipe | character. |
Feature |
We have added support for link URLs in UDFs on the Ticket pages. |
Feature |
We have added support for link URLs in UDFs on the Task pages. |
Feature |
We have added support for link URLs in UDFs on the Opportunity pages. |
Fix |
We fixed a bug that prevented users from viewing the full ticket description in LiveMobile 3.3.1. |
Fix |
We fixed an issue where the Save button was blocked on the task and ticket time entry pages. |
Fix |
We fixed an issue where, when logging into LiveMobile, the 2FA passcode is required, even when Stay Logged In is selected. |

Opportunity access
This release includes the following improvements:
NOTE Access to the above features will be dependent on you PSA security level. You will also be able to access opportunities from tickets, if one is associated.

Documentation & Knowledgebase article access
This release includes the following improvements:
-
Ability to view knowledgebase articles and documents
-
Ability to see articles and documents associated to tickets
-
Search articles and documents
-
Access Documentation Search from main menu
NOTE You will not have the ability to create, edit, or manage articles and documents from LiveMobile.