Autotask release notes
Upcoming release
| Release Number | Major Projects |
|---|---|
|
Updates to Ticket Boards |
Previous Releases
| Release Number | Major Projects |
|---|---|
|
Integrated Customer Billing |
|
| 2023.1 Release Notes | Workflow Rule Audit |
|
Client Portal access using an Identity Provider (IdP) BETA: Integration with Kaseya IT Glue |
|
|
Updated UI Board view for tickets New onboarding for co-managing users Deeper integration with Datto Commerce Security improvements for the MS Outlook Extension |
|
|
Unified login Kaseya App Launcher Cooper Intelligence Engine |
|
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Inventory Restructure Client Portal Two-factor Authentication (2FA) TaxJar Integration |
|
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Client Portal dashboards and UI updates Contact user experience MYKI password manager insight Inventory and Procurement enhancements Data Warehouse updates |
|
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Co-managed environment improvements Rich text for form templates Suggested solutions and automated tagging for Datto RMM Enable Client Portal user to log in using Microsoft or Google credentials Integrations Data Warehouse Updates |
|
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Company user experience New Task Time Entry and Task Note pages Asset (Configuration Item) Versions and Rollback Document and Knowledgebase Article Drafts, Approvals, Versions, and Rollbacks |
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SSL Certificate and Domain Tracking Purchase Order Templates Recurring Ticket Engine Integrations |
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Documentation Management Ticket Tagging Automation New Ticket Time Entry and Ticket Note pages User-Defined Field Enhancements New Datto RMM Insight Data Warehouse & API Updates |
|
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Ticket Tagging Rich Text Editor Automated Billing Product Associations Document Merge |
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Asset (Configuration Item) UI After Hours Time Entry Return Merchandise Authorization (RMA) Ticket Merge Improvements |
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Asset (Configuration Item) UI External Quote Approval Active Directory Sync Dashboard Tab Groups |
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Opportunity UI Rule-based Billing Company Dashboards Dark Mode Integration Center |
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Opportunity UI Subscription UDFs Contract efficiency improvements Multi-currency for Purchase Orders |
Where am I hosted?
| Zone Name (Data Center) | Login URL | Time Zones /Description |
|---|---|---|
| Limited (PHL) | ww1.autotask.net | Selected customers in North America |
| Limited (LON) | ww17.autotask.net | Selected English-language customers in the UK |
| America East (PHL) | ww3.autotask.net | Eastern time zone, GMT -1 through GMT - 5 |
| America East 2 (PHL) | ww14.autotask.net | Eastern time zone, GMT -1 through GMT - 5 |
| America East 3 (PHL) | ww22.autotask.net | Eastern time zone, GMT -1 through GMT - 5 |
| America West (PHL) | ww5.autotask.net | Central through Hawaii time zones, GMT - 6 through GMT -10 |
| America West 2 (PHL) | ww15.autotask.net | Central through Hawaii time zones, GMT - 6 through GMT -10 |
| America West 3 (PHL) | ww24.autotask.net | Central through Hawaii time zones, GMT - 6 through GMT -10 |
| UK (LON) | ww4.autotask.net | English-language international customers (except AU and NZ), GMT through GMT +12 |
| UK 2 (LON) | ww16.autotask.net | English-language international customers (except AU and NZ), GMT through GMT +12 |
| Australia, New Zealand (PHL) | ww6.autotask.net | Australian and New Zealand customers |
| DE 1 (MUC) | ww18.autotask.com | German-language customers in Germany, Austria and Switzerland |
| EU 1 (MUC) | ww19.autotask.com | English-language customers who prefer to have their data located in Europe |
| Spain, Latin America (PHL) | ww12.autotask.net | Spanish-language customers in Spain and Latin America |
